Cancellation & Rescheduling Policy
Effective Date: October 2026
This Cancellation & Rescheduling Policy applies to appointments and services provided by Peerless Automotive Care, LLC (hereinafter referred to as “the Company”).
The Company reserves dedicated appointment times for each customer so technicians can arrive prepared and provide reliable, professional mobile automotive care. Because each appointment requires scheduling, travel time, equipment preparation, and service availability, customers are asked to provide adequate notice when plans change.
Cancellations & Rescheduling
Appointments may be canceled or rescheduled at least two (2) hours before the scheduled appointment time without a cancellation penalty, unless different terms were disclosed at the time of booking.
Cancellations made within two (2) hours of the scheduled appointment time are non-refundable. Any applicable booking fee, deposit, or prepaid service amount associated with the appointment may be forfeited and will not be refunded, except where otherwise required by applicable law.
This policy helps account for technician time, travel preparation, scheduling commitments, and appointment availability that may no longer be offered to another customer on short notice.
No-Shows & Unavailable Vehicles
Customers are responsible for ensuring that the vehicle is present, accessible, and reasonably available for service at the scheduled location and appointment time.
If a technician arrives and is unable to access the vehicle, safely perform the scheduled service, or contact the customer within a reasonable period, the appointment may be considered a no-show or late cancellation.
No-shows and appointments that cannot be performed because the vehicle is unavailable or inaccessible may be non-refundable and subject to the same terms as a cancellation made within two (2) hours of the scheduled appointment.
Late Arrivals & Delays
Because technicians operate according to scheduled appointment windows, customer delays may affect the ability to complete all requested services.
The Company will make reasonable efforts to accommodate delays when scheduling permits. However, significant delays may require the service to be shortened, modified, or rescheduled and may be subject to the applicable late-cancellation terms.
Service Location & Access
Customers are responsible for providing an accurate service address and ensuring the location provides reasonable and lawful access to the vehicle.
If the Company is unable to perform the scheduled service because of restricted access, incorrect location information, unsafe conditions, property restrictions, or other circumstances within the customer’s reasonable control, the appointment may be treated as a late cancellation or no-show.
Weather & Unsafe Conditions
As a mobile service provider, certain services may be affected by severe weather, lightning, flooding, extreme temperatures, unsafe working conditions, or other circumstances beyond reasonable control.
If the Company determines that conditions prevent the service from being safely or properly performed, the Company may delay or reschedule the appointment.
Customers will not be penalized for appointments canceled or rescheduled by the Company because of unsafe conditions.
Cancellations by the Company
The Company makes reasonable efforts to honor scheduled appointments. However, circumstances such as technician illness, equipment failure, vehicle issues, emergencies, severe weather, or other unforeseen events may occasionally require an appointment to be delayed, rescheduled, or canceled.
If the Company cancels an appointment and an alternative appointment cannot reasonably be arranged, any payment collected specifically for services that were not performed will be refunded or credited, as appropriate.
Customer Communication
Customers are encouraged to notify the Company as soon as possible when an appointment needs to be canceled, rescheduled, or modified.
Providing early notice allows the Company to adjust technician schedules and make appointment availability available to other customers.
Customer Acknowledgment
By scheduling an appointment with the Company, the customer acknowledges and agrees to this Cancellation & Rescheduling Policy, subject to any rights and protections provided by applicable law.
Commitment to Customers
This policy is intended to respect the time of both customers and technicians while helping the Company maintain dependable appointment availability and provide the highest level of mobile automotive care.
The Company understands that unexpected situations can occur and will make reasonable efforts to work with customers when circumstances allow.